What is Walking Together?

Walking Together is your wireless plan for workflow automations. Just as a phone needs a service plan to make calls and send data, your automations need a service plan to process API calls and stay connected to your platforms.

Your project engagement (First Milestone or Guided Pathway) built and configured your automations (the phone). Walking Together keeps them running, monitored, and supported month-to-month (the service plan). API calls are the usage on your plan: every time a workflow runs, it makes API calls to communicate with your connected platforms (ChMS, email, giving tools, etc.).

The value goes beyond keeping the lights on. Software platforms push updates, API endpoints change, authentication methods evolve, and staff turn over. Without ongoing stewardship, automations that worked perfectly at launch can quietly degrade. Walking Together absorbs that operational risk. We monitor for issues, apply updates proactively, and resolve problems before they reach your team.

API Allowances: What They Mean in Practice

Your Monthly API Allowance is the number of API calls included in your plan each month. API calls are the connections your automations make to your platforms every time a workflow runs.

Here is what each plan supports:

Sentinel: 4,000 API calls/month

• Typical usage: 5 automations, each making 10 API calls per run, running about 80 times per month (roughly 2 to 3 times per day).
• Higher usage: 5 automations, each making 20 API calls per run, running about 40 times per month (roughly once per day).

If your automations consistently approach the 4,000-call limit, that is a signal your workflow portfolio has grown and the Steward plan may be a better fit.

Steward: 15,000 API calls/month

• Typical usage: 5 automations, each making 20 API calls per run, running about 150 times per month (roughly 5 times per day).
• Higher usage: 10 automations, each making 25 API calls per run, running about 60 times per month (roughly twice per day).

Steward includes quarterly consultation (1 hour per quarter), giving you regular access to strategic guidance on expanding and optimizing your automations.

Shepherd: 50,000 calls/month

• Typical usage: 10 automations, each making 30 API calls per run, running about 167 times per month (roughly 5 times per day).
• Higher usage: 20 automations, each making 50 API calls per run, running about 50 times per month (roughly twice per day).

Shepherd includes monthly consultation (1 hour per month), proactive optimization recommendations, new staff onboarding support, and a 4-hour response time for support requests.

Top-Up Policy

Sentinel clients may purchase one API top-up block per billing cycle at $10.00 for 1,000 additional API Calls. Top-up blocks do not expire and are consumed before any further purchase is needed. There is no recurring overage billing on the Sentinel plan.

Annual Growth Provision (Steward & Shepherd Only)

After you complete a cumulative twelve (12) months on the same retainer service plan, your Monthly API Allowance automatically increases by 10%, at no additional cost. Each subsequent 10% increase applies after each additional twelve cumulative months on the same plan, up to plan-specific maximums.

Plan maximums:

Steward: Starting Allowance: 15,000/mo. Maximum Allowance: 25,000/mo

Shepherd: Starting Allowance: 50,000/mo. Maximum Allowance: 75,000/mo

Cumulative tenure, not strictly continuous. The 12-month requirement is cumulative on the same plan, so breaks are allowed. For example, six months on Steward, then six months on Sentinel, then six more months on Steward equals twelve cumulative Steward months and triggers the increase. Time spent on a different plan, or under Service Shelving, does not count toward the 12-month requirement on the original plan.

No carry-forward across plans. Growth earned on one plan does not carry forward to a different plan. If you move to a different retainer service plan, the new plan starts at its standard starting allowance, and growth on the new plan begins accruing only after twelve cumulative months on that plan.

Example: A Steward client at 15,000 calls/month who stays on Steward for twelve cumulative months would have 16,500 calls/month thereafter, and 18,150 after another twelve cumulative Steward months. The monthly fee stays the same.